ATM malfunction takes man’s $1,300 in money

Most of us use ATMs to withdraw money, however some folks — comparable to gig employees or restaurant employees who depend on ideas — typically use ATMs to make money deposits.

However did you ever marvel if there may be any threat to that? One Avondale man mentioned he simply came upon how dangerous it may be.

Eric Morton mentioned he is out a big amount of cash after what he believes was an ATM malfunction.

“I walked into the ATM kiosk and put my card in,” he mentioned, pointing to PNC’s free-standing ATM kiosk on Linn Avenue in Cincinnati’s West Finish.

He mentioned he then deposited $1,300 money, principally in $20 payments into the ATM’s money slot.

“I heard it counting the cash, counting the cash,” he mentioned. “However because it was processing, an error hits the display.”

Confused, he reinserted his card and checked his account.

“I then comply with up, and verify my account, pondering possibly the cash is in there,” he mentioned. “Nevertheless it was not in there.”

His account confirmed no deposit.

No solutions from financial institution safety division

Morton owns a courier firm and mentioned he continuously deposits money, however he mentioned when he known as the financial institution’s safety division, he claims the agent questioned whether or not he was telling the reality.

“So I really feel like I’m defending myself greater than you are attempting to assist me,” he mentioned. “I’m looking for out the place my $1,300 went, and nobody can inform me something.”

Morton mentioned he isn’t asking the financial institution to take him at his phrase; he is simply asking the financial institution to have a look at the footage from the digicam on the machine and the 2 bubble cameras across the ATM.

“That is all I’ve been asking for,” he mentioned. “Examine the digicam footage.”

So, do not let this occur to you. When depositing money, says:

  • Use an ATM at a bodily financial institution that’s continuously checked, not a freestanding one with no financial institution close by.
  • Do not deposit money to an out-of-network ATM the place they might not have your account info if one thing goes fallacious.
  • Think about using a dwell teller if it is a very giant amount of money.

We despatched Morton’s case to PNC, which promised to do a full investigation within the coming days (see full assertion under).

Meantime, Mortain mentioned he won’t ever once more do an after-hours money deposit.

As at all times, do not waste your cash.


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We now have escalated Mr. Morton’s declare to our Consumer Relations group who will look into it and can contact him instantly to debate it additional.

If a buyer suspects an ATM has malfunctioned, we encourage them to contact their native department or our Buyer Care Middle as quickly as potential to file a declare. The financial institution will conduct a full investigation and provide a decision inside 10 enterprise days.

ATMs are designed to supply comfort to prospects every time they’re able to financial institution. ATMs can settle for as much as 50 payments at a time for deposits. Earlier than finalizing a transaction, prospects are given the choice to substantiate or reject the quantity of the transaction. Prospects could at all times come into their nearest department if they like to make their deposits with a banker.